Welcome to the Privacy Policy of Iconcept Contact Solution, a digital platform owned and operated by ICONCEPT CONTACT SOLUTIONS PVT LTD. This policy explains how we collect, process, and use your personal information when you interact with our website and services. Please note that it does not apply to third-party websites linked from our platform or to businesses listed on Iconcept Contact Solution.
In this policy, the terms "we," "our," and "us" refer to Iconcept Contact Solution, while "you," "your," "user," and "users" refer to individuals who access and use our platform. If you do not agree with this policy, we advise you to discontinue using Iconcept Contact Solution.
This Privacy Policy should be read together with our Terms and Conditions, as both documents govern your use of Iconcept Contact Solution.
When you engage with our platform, we collect various types of information to facilitate secure transactions, ensure legal compliance, and enhance your overall experience.
We may gather personally identifiable information such as your full name, email address, phone number, physical address, and, where mandated by law, government-issued identification (e.g., PAN or Aadhaar) for Know Your Customer (KYC) verification.
For payment processing and financial services, we collect relevant financial details including bank account information, UPI ID, credit or debit card credentials, and billing or invoice data. Transaction histories are maintained to meet regulatory obligations and support customer service needs.
To maintain platform security and optimize performance, we collect technical data such as IP address, browser type and version, device specifications, operating system, and log files containing timestamps and user activity. This also includes referral URLs and clickstream patterns to better understand user engagement with our services.
Additionally, our website may use cookies and similar tracking tools to store preferences, manage sessions, and improve functionality. These technologies also assist in delivering a personalized user experience, detecting fraudulent activity, and enabling analytics.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, your data may be shared with trusted third parties in specific, legitimate circumstances.
We use the information collected for purposes including, but not limited to:
We do not sell or rent your personal information. However, we may disclose your data to the following parties under specific and legitimate circumstances:
To facilitate secure and efficient transaction processing.
To verify payment completion and share relevant transactional details.
With trusted third-party vendors supporting operations such as KYC verification, fraud prevention, IT infrastructure, cloud hosting, and analytics.
As required by applicable law or in response to lawful requests from public authorities, including court orders and government agencies.
In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the company’s business assets.
We retain your personal and transactional information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and financial regulations. For instance, KYC documents and transaction records are generally maintained for a period of 8 to 12 months, depending on statutory requirements.
Upon the expiry of the retention period, your data is securely deleted or anonymized to ensure it cannot be linked back to you.
Safeguarding your information is our top priority. We employ advanced security measures, including SSL/TLS encryption, to protect data in transit between your browser and our servers. Financial information is stored on systems compliant with Indian Security Standards.
Our infrastructure undergoes regular vulnerability assessments and security audits. Access to sensitive data is limited to authorized personnel, trained in data protection protocols, and governed by strict access control policies. In addition, we utilize real-time fraud monitoring tools, multi-factor authentication, and data loss prevention systems to minimize potential risks.
While we adhere to best practices to secure your data, no method of transmission over the internet is entirely risk-free. We encourage users to take precautions such as creating strong, unique passwords and refraining from sharing login credentials.
Depending on your location and applicable laws (such as the GDPR), you may be entitled to exercise the following rights:
Our platform employs cookies and similar tracking technologies to improve functionality and deliver a personalized user experience. These tools enable us to remember your preferences, maintain active login sessions, and collect usage statistics to help identify areas for enhancement.
You have the option to manage your cookie preferences through your browser settings. However, please be aware that disabling cookies may limit access to certain features or affect the completion of transactions.
Our website or platform may include links to third-party websites, tools, or plugins (such as banking institutions, KYC service providers, or analytics platforms). We do not assume responsibility for the privacy practices, data handling, or content of these third parties. We advise you to review their respective privacy policies before sharing any personal information.
Our services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have obtained data from a child without verified parental consent, we will take immediate steps to delete it.
We may revise this Privacy Policy periodically to address legal, technical, or operational changes. Any updates will be published on this page with an updated “Last Updated” date. We encourage you to review this policy regularly to remain informed about our data practices.
By accessing or using our website and services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with these practices, please refrain from using our services.